{"id":220107,"date":"2016-11-21T11:33:28","date_gmt":"2016-11-21T18:33:28","guid":{"rendered":"http:\/\/nmpolitics.net\/index\/?p=220107"},"modified":"2016-11-21T11:33:28","modified_gmt":"2016-11-21T18:33:28","slug":"concerns-about-albuquerques-programs-to-help-the-homeless","status":"publish","type":"post","link":"https:\/\/nmpolitics.net\/index\/2016\/11\/concerns-about-albuquerques-programs-to-help-the-homeless\/","title":{"rendered":"Concerns about Albuquerque’s programs to help the homeless"},"content":{"rendered":"

COMMENTARY:\u00a0<\/strong>According to its website,<\/a>\u00a0in September 2015 the City of Albuquerque found a van in the city\u2019s motor pool, wrapped it in graphics, and launched the \u201cThere\u2019s a Better Way\u201d program\u00a0with St. Martin\u2019s Hospitality Center.<\/p>\n

\"Jeremy

Courtesy photo<\/p>

Jeremy Reynalds<\/p><\/div>\n

With a initial budget of $50,000, the city\u2019s Solid Waste Department drives to areas frequented by panhandlers and offers them day labor for $9 an hour, such as landscape beautification and garbage removal.<\/p>\n

At the end of the day, the city says passengers are transported back to St. Martin\u2019s to be connected with emergency shelter to house them overnight as needed.\u00a0That\u2019s if they can find the van, or the van can find them. In a local story<\/a>, Albuquerque Mayor R. J. Berry suggested that the homeless call 311 to coordinate a pickup.<\/p>\n

In fiscal year 2017, the city has budgeted $181,000 for the program.<\/p>\n

I have no problem admitting that giving a job for the day to a few panhandlers willing and able to work is (potentially) a great idea. However, I do have still unanswered questions — which city administration have repeatedly failed to address — about liability issues if one of those individuals working for a day commits some sort of offense. Who ends up paying?<\/p>\n

One of my staff called city hall in an attempt to find out. Speaking to a man identifying himself as Allen, he asked if\u00a0background checks were done on those working in the program. Allen said there are\u00a0no background checks, and workers are not city employees. They work through St. Martin\u2019s, which operates the program with a grant from the city.<\/p>\n

So who picks up the tab if the worker gets injured or hurts someone? Allen told my staff member that St. Martin\u2019s has insurance that would cover this.<\/p>\n

Sounds okay, right? But you know that any half-way decent attorney isn\u2019t going to stop at St. Martin\u2019s (a great agency) if there\u2019s a problem. They\u2019re going to tap the city\u2019s risk management fund, which has already paid out big bucks for other unrelated cases in the last few years.<\/p>\n

Former Deputy City Attorney and Chief Public Safety Officer Pete Dinelli agreed with me. He said, \u201cYou are correct. This would be a city sanctioned program, and the city cannot escape liability in the event of an incident, and no doubt would be sued.\u201d<\/p>\n

He was also concerned about the lack of background checks and said it was unnecessarily exposing people to risk.<\/p>\n

There\u2019s an obvious problem here. So while not negating its virtues, let\u2019s not pretend that this small program is an example for the nation, and that Albuquerque has gotten it together when it comes to panhandling and housing the homeless.<\/p>\n

Sadly, that\u2019s the impression given by some\u00a0national media<\/a>\u00a0whose stories, mostly relying on Berry\u2019s spin<\/a>,\u00a0have been picked up by many other regional and local publications.<\/p>\n

In addition, a \u201cfluff piece\u201d from the PBS Show Religion and Ethics Newsweekly<\/a>,\u00a0for\u00a0which I was interviewed, failed to address any of the concerns I voiced to the reporter and\u00a0raise here.<\/p>\n

Despite this and other concerns, the program is spreading across the country<\/a>.<\/p>\n

I hope that their motives are better than what appears to be happening here in Albuquerque. In response to some of my concerns, a Washington Post reporter asked me by email whether something wasn\u2019t better than nothing. Not necessarily.<\/p>\n

We need to remember in the mayor\u2019s rush to rid the city of panhandlers that a number of them have mental health issues, PTSD, felony backgrounds, and other challenges. They panhandle for a few hours, at times and on days when they feel emotionally equipped to face (at least to some extent) some of the daily rigors of living.<\/p>\n

Some individuals will always be dependent on the largesse of others. We as a community have a moral and societal obligation to assist them. If people stop giving donations to them, how will they survive?<\/p>\n

It\u2019s well known that many homeless adults have physical and other types of disabilities. According to one site<\/a>,\u00a0almost half (46 percent) reported chronic physical conditions.<\/p>\n

Problems with alcohol, drugs, and mental health among homeless people are well documented and often occur together. Among adults using homeless services, 31 percent reported a combination of mental health and substance abuse problems (alcohol and\/or drugs) within the past year.<\/p>\n

An additional 17 percent reported problems with drugs and\/or alcohol problems, but no mental health problems.<\/p>\n

In addition, according to the same source, 12 percent reported only problems with alcohol, and 15 percent reported only mental health problems. Only one in four homeless adults did not report any mental health or substance abuse problems during the past year.<\/p>\n

According to the city<\/a>, donations given to the United Way anti-panhandling program\u00a0\u201cnow have the potential to have a collective impact. For example, a driver could hand $5 out the window to a panhandler and help them purchase one meal \u2013 or they could donate $5 to Roadrunner Food Bank and feed 20 people.\u201d<\/p>\n

That negates all of the concerns raised above. Concerning, to say the least!<\/p>\n

Problems with 311<\/strong><\/h3>\n

And then there are those\u00a0prolific blue anti-panhandling signs that sprouted up like mushrooms across Albuquerque last year.<\/p>\n

They tell people needing help with food or shelter to call the city\u2019s 311 information line<\/a>. While not mentioning that 311 only operates from 6 a.m. through 9 p.m. six days a week, what help is actually offered if you do call? A city website<\/a>\u00a0says that out of 11,016 assistance calls, 96 percent are getting connected to services.<\/p>\n

I wondered about that. Does getting connected to services mean actually finding resources that can assist the caller, or just giving out a provider name and number regardless of whether it is open or appropriate?<\/p>\n

Our experience found the latter. A little while ago I had a number of Joy Junction staff call the 311 service posing as homeless people in need of help, to\u00a0see what they were told.<\/p>\n

What I learned was that if you need food or shelter, don\u2019t call 311.<\/p>\n

A staff member called 311 and asked if they could refer him to a shelter that would take in a family of five comprised of two adults and three children. He was referred to Catholic Charities and St. Martin\u2019s Hospitality Center. These are good programs, but far from being the answer to what was needed.<\/p>\n

While a great resource for its core missions, Catholic Charities does not provide emergency shelter. As the group states on its website<\/a>, \u201cCatholic Charities partners with Barrett House in this collaborative effort to end the cycle of homelessness.\u201d<\/p>\n

And while another great agency providing an array of services for the homeless, St. Martin’s\u00a0does not provide emergency shelter<\/a>.<\/p>\n

Another staff member called 311, saying that his family of two adults and two children needed shelter. He was referred to the Barrett Foundation, Catholic Charities and Safe House.<\/p>\n

While an excellent resource, the Barrett Foundation does not provide emergency shelter, and neither does it assist men.<\/p>\n

The agency says on its website<\/a>, \u201cCall us at 505-243-4887 Monday-Friday from 9 a.m. to 4 p.m. to speak with a staff member, or leave a detailed voicemail with your contact information. We log every call to the shelter and will call you back when we have a vacancy.\u201d<\/p>\n

Safe House is for victims of domestic violence. It is hard to fathom why our employee was told to call there.<\/p>\n

The shelter\u2019s mission statement says<\/a>, \u201cTo shelter and empower survivors of intimate partner domestic violence, while working to break the cycle of domestic violence.\u201d<\/p>\n

Another Joy Junction staff member\u2019s call to 311 was met with an equal amount of wrong information, which would have been very frustrating had the situation been real. Representing her family as being made up of two adults and two children, he was referred to Catholic Charities, St. Martin\u2019s and the Albuquerque Rescue Mission<\/a>. At the time of writing, the Mission is closed to new residents while working on expansion and renovation.<\/p>\n

An employee\u2019s call asking for shelter for himself and his two children resulted in a referral to the Barrett Foundation, Catholic Charities and St. Martin\u2019s.<\/p>\n

When a different staff member called 311 asking for a referral for shelter for two adults and a child, he was given similarly poor information. He was directed to call the Barrett Foundation, Catholic Charities, Health Care for the Homeless<\/a>, or St. Martin\u2019s.<\/p>\n

A Joy Junction staff member called saying she had an addiction and was looking for shelter for her family of two adults and three kids. She was referred to A New Awakening Counseling Services<\/a>,\u00a0Albuquerque Metro Central Intake<\/a>\u00a0(providing access to free treatment for alcohol and substance abuse problems), and Alcoholics Anonymous.<\/p>\n

A female employee called 311, asking for a referral to a family shelter for herself and two children. She was directed to call the Barrett House, Family Promise or (finally) Joy Junction.<\/p>\n

Family Promise of Albuquerque<\/a> \u201ccan provide shelter for up to four families at a time in the Interfaith Hospitality Network. We provide the shelter by partnering with 19 congregations around Albuquerque.\u201d It doesn\u2019t appear to provide emergency shelter.<\/p>\n

Then a staff member called 311 and told the the operator he was broken down in Albuquerque with his teenage sons and needed assistance until he could get his vehicle fixed.<\/p>\n

The operator told him she didn\u2019t have any resources for vehicle repairs, but could provide numbers for several shelters.\u00a0Her first suggestion was the Albuquerque Rescue Mission, which she said was open year round and has check ins between 3 p.m. and 8 p.m.<\/p>\n

The operator\u2019s next referral was to the Albuquerque Opportunity Center, which she told our employee is listed as \u201cmen only.\u201d The agency website says<\/a>, \u201cThe AOC Emergency Shelter has 54 beds that provide men a safe environment for overnight sleeping and daytime storage of belongings for up to 30 nights.\u201d<\/p>\n

He\u00a0asked 311 if they would take his 16 and 19-year-old sons.<\/p>\n

Our employee called the number given to ask about availability of space for his 16-year-old, and got a recorded message basically saying there were no current openings and to try again tomorrow.<\/p>\n

Next on the list of helpful suggestions from 311 was the Good Shepherd Center<\/a>, which the operator admitted was only for men 18 years old and up.<\/p>\n

Also offered were The Rock at Noonday<\/a>\u00a0and St. Martins.\u00a0Joy Junction was given as a shelter to call.<\/p>\n

While Joy Junction was only listed as a resource twice to\u00a0my staff who called, my heart hurt — not for us, as we have plenty of clients — but for the new homeless in town who will see these signs and think they\u2019ll get help. They might, but not much — and definitely not between 9 p.m. and 6 a.m. or on a Sunday.<\/p>\n

As people who have homes, but every now and again have to call large companies for a service request, we all know the frustration of wading through numerous voicemail options, getting referred from one employee to another or even getting disconnected.<\/p>\n

We usually make such calls from the comfort of our own home while perhaps enjoying a cup of coffee or a cool beverage. Can you imagine the frustration, and additional feelings of hopelessness and despair felt by needy individuals who call 311 (possibly exhausted after trudging the streets of Albuquerque) trusting that they will get access to the help they so desperately need?<\/p>\n

311 for the homeless is a disgrace. This aspect of the service either needs to be dramatically improved or eliminated. Albuquerque, we can do better!<\/p>\n

Jeremy Reynalds<\/a> is founder and CEO of Joy Junction Inc., a\u00a0faith-based nonprofit church organization dedicated to helping homeless men, women, children, and families in Albuquerque by providing food, clothing, shelter, and safety.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

I have unanswered questions about giving day jobs to homeless people, and the city’s 311 information line for the homeless is a disgrace.<\/p>\n","protected":false},"author":1,"featured_media":153213,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1192,16],"tags":[139,280,146],"class_list":["post-220107","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-commentary","category-guest-columns","tag-albuquerque","tag-homelessness","tag-poverty"],"_links":{"self":[{"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/posts\/220107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/comments?post=220107"}],"version-history":[{"count":0,"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/posts\/220107\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/media\/153213"}],"wp:attachment":[{"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/media?parent=220107"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/categories?post=220107"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/tags?post=220107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}