{"id":171447,"date":"2016-07-25T08:33:28","date_gmt":"2016-07-25T14:33:28","guid":{"rendered":"http:\/\/nmpolitics.net\/index\/?p=171447"},"modified":"2016-07-26T12:11:39","modified_gmt":"2016-07-26T18:11:39","slug":"report-details-failures-of-utility-serving-sunland-park-santa-teresa","status":"publish","type":"post","link":"https:\/\/nmpolitics.net\/index\/2016\/07\/report-details-failures-of-utility-serving-sunland-park-santa-teresa\/","title":{"rendered":"Report details failures of utility serving Sunland Park, Santa Teresa"},"content":{"rendered":"<div id=\"attachment_166782\"  class=\"wp-caption module image alignnone\" style=\"max-width: 771px;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-166782\" src=\"http:\/\/nmpolitics.net\/index\/wp-content\/uploads\/2016\/07\/7.4.16-Sunland-Park-treatment-plant-771x533.jpg\" alt=\"Sunland Park water treatment plant\" width=\"771\" height=\"533\" srcset=\"https:\/\/nmpolitics.net\/index\/wp-content\/uploads\/2016\/07\/7.4.16-Sunland-Park-treatment-plant-771x533.jpg 771w, https:\/\/nmpolitics.net\/index\/wp-content\/uploads\/2016\/07\/7.4.16-Sunland-Park-treatment-plant-336x232.jpg 336w, https:\/\/nmpolitics.net\/index\/wp-content\/uploads\/2016\/07\/7.4.16-Sunland-Park-treatment-plant-768x530.jpg 768w, https:\/\/nmpolitics.net\/index\/wp-content\/uploads\/2016\/07\/7.4.16-Sunland-Park-treatment-plant-1170x808.jpg 1170w, https:\/\/nmpolitics.net\/index\/wp-content\/uploads\/2016\/07\/7.4.16-Sunland-Park-treatment-plant.jpg 1500w\" sizes=\"auto, (max-width: 771px) 100vw, 771px\" \/><p class=\"wp-media-credit\">Heath Haussamen \/ NMPolitics.net<\/p><p class=\"wp-caption-text\">A water treatment plant operated by\u00a0the Camino Real Regional Utility Authority, which has been plagued by problems, sits atop a dusty hill in Sunland Park, within site of the U.S.\/Mexico border.<\/p><\/div>\n<p>Concerns over a Southern New Mexico border utility\u2019s capacity to manage state and federal grants for a sorely needed wastewater treatment plant prompted the New Mexico Environment Department to seek\u00a0an assessment of the Camino Real Regional Utility Authority.<\/p>\n<p>Dated March 10, 2016, the assessment by the Albuquerque-based Southwest Environmental Finance Center (SWEFC) was a critical portrait of a public utility entrusted with delivering safe drinking water to an estimated 21,000 people and performing competent wastewater treatment and disposal services that impact the Rio Grande, which is shared by the U.S. and Mexico.<\/p>\n<aside class=\"module align-left half type-aside\">\n<h3>About this article<\/h3>\n<p>This story was produced by\u00a0<a href=\"http:\/\/frontera.nmsu.edu\/\" target=\"_blank\">Frontera NorteSur<\/a>,\u00a0a U.S.-Mexico border news service run by the Center for Latin American and Border Studies at New Mexico State University. This story is part of an investigative project into the water system serving the Sunland Park\/Santa Teresa area and was made possible in part by the Fund for Investigative Journalism.<\/p>\n<h3>Read more<\/h3>\n<ul>\n<li><a href=\"http:\/\/nmpolitics.net\/index\/2016\/07\/border-utility-finds-itself-in-hot-water\/\" target=\"_blank\">Border utility finds itself in hot water<\/a><\/li>\n<li><a href=\"http:\/\/nmpolitics.net\/index\/2016\/07\/following-wifes-death-anapra-resident-worries-about-kids-who-drink-tap-water\/\" target=\"_blank\">Following wife\u2019s death, Anapra resident worries about kids who drink tap water<\/a><\/li>\n<li><a href=\"http:\/\/nmpolitics.net\/index\/2016\/06\/is-sunland-park-the-borders-flint-michigan\/\" target=\"_blank\">Is Sunland Park the border\u2019s Flint, Michigan?<\/a><\/li>\n<\/ul>\n<\/aside>\n<p>The report was based on conversations with the Environment Department (NMED)\u00a0and the U.S. Environmental Protection Agency (EPA), two visits to the Camino Real utility (CRRUA)\u00a0the previous month, and follow-up e-mails and phone calls.<\/p>\n<p>Although the SWEFC praised CRRUA for its customer billing service, the consulting outfit criticized the border utility on numerous counts. It cited insufficient and improperly trained staff, absence of a clear management structure, poor asset management, lax security, questionable water rates, an inadequate water conservation strategy, and the unavailability of off-hour emergency response, among other points.<\/p>\n<p>\u201cA little bit of disbelief\u201d is how Sunland Park City Manager Bob Gallagher recalled his reaction upon reading the report.<\/p>\n<p>\u201cWe are in 2016 and I couldn\u2019t believe some of the basic elements of Management 101 hadn\u2019t been followed,\u201d he said.<\/p>\n<p>During one visit the SWEFC stumbled across a glaring problem: \u201cThe fences were open and unmanned at both wastewater plants\u2026 CRRUA should install an automatic fence to enable them to keep the gate closed and improve security.\u201d<\/p>\n<p>The report\u00a0praised CRRUA Executive Director Brent Westmoreland, who took the job late last year, as \u201cvery supportive\u201d of changes aimed at improving CRRUA, but noted his lack of a background in the water or wastewater field and suggested guidance from an outside entity or a highly certified water operator.<\/p>\n<p>According to the SWEFC: \u201cIt is not entirely clear who reports to whom and who is ultimately responsible for water and wastewater\u2026 Everyone is responsible so no one is responsible. It is not clear which activities belong to which person so there is a lack of checks and balances.\u201d<\/p>\n<p>CRRUA\u2019s establishment as a merger between four existing utility systems carried forth existing weaknesses, according to the Albuquerque-based consultants.<\/p>\n<p>\u201cOne part is older, rural and inherited. Substandard equipment was used and maintenance was inadequate. The other part is a rapidly growing area with newer facilities. It is difficult for CRRUA to deal with both of those issues within the same facility,\u201d SWEFC wrote.<!--more--><\/p>\n<p>In his written response to the assessment, Westmoreland disputed some of SWEFC\u2019s conclusions but concurred with others. He insisted an emergency on-call system was in place all along, laid out detailed work and management schemes in progress and announced the budgeting of $100,000 for an asset management program beginning July 1.<\/p>\n<p>On staffing, the utility director said pay was hiked in the 14-plus percent range this year and extensive advertising undertaken to recruit qualified water operators. Westmoreland took exception to SWEFC\u2019s concerns that adding and running a new wastewater treatment facility would compound existing troubles.<\/p>\n<p>\u201cHolding up funding for the new facility\u201d would only succeed in heaping more pressure on an already oversaturated plant and leave no back-up in the event of an emergency, he contended.<\/p>\n<p>\u201cCRRUA\u2019s Executive Director will take an active role in ensuring that staff goals are established and that the facilities are operated in accordance with the law,\u201d Westmoreland pledged.<\/p>\n<p>Though poignant in its criticisms, the SWEFC assessment did not address all the issues swirling around CRRUA, most notably the two arsenic treatment plants that were broken down for long periods of time and the utility\u2019s failure to notify customers of <a href=\"http:\/\/nmpolitics.net\/index\/2016\/06\/is-sunland-park-the-borders-flint-michigan\/\" target=\"_blank\">potentially health-harming arsenic levels in their water<\/a> on multiple occasions since 2012.<\/p>\n<p>\u201cWe did not get into the arsenic compliance issue, and we weren\u2019t aware of the specific issues related to compliance at the time,\u201d Heather Himmelberger, SWEFC director, told Frontera NorteSur (FNS). Himmelberger said the assessment focused on managerial and financial concerns, while regulatory compliance with arsenic standards and such remained under the purview of the state.<\/p>\n<p>In statements at CRRUA\u2019s June board meeting, Westmoreland said the two plants were repaired as of <span class=\"aBn\" data-term=\"goog_651414517\"><span class=\"aQJ\">May 26<\/span><\/span> and a third is scheduled to go online soon.<\/p>\n<p>Based at the University of New Mexico&#8217;s Center for Water and the Environment, the SWEFC is dedicated to assisting state and local governments in complying with infrastructure and financing matters, doing trainings with water utilities around the country, and \u201chelping people help themselves\u201d on particulars like budgeting and asset management, according to Himmelberger.<\/p>\n<p>\u201cWe\u2019re not trying to run things. We\u2019re trying to help them improve how to do things,\u201d she said. Founded in 1992, the SWEFC\u2019s work is supported by a small budget from EPA and contracts from other clients, Himmelberger said.<\/p>\n<p>The SWEFC assessment was the subject of a Sunland Park meeting last month that included the participation of EPA, SWEFC and CRRUA staff and board members but was closed to the public. For now, the SWEFC has not been asked to continue working on CRRUA, leaving it up to the utility, EPA and NMED to take \u201cthe next step,\u201d Himmelberger added.<\/p>\n<p>A fundamental issue raised in the SWEFC report was CRRUA\u2019s shortage of certified Level 4 water operators, the unsung heroes who keep complex water systems flowing and the product presumably clean.\u00a0CRRUA consultant Eric Lopez told FNS at last month\u2019s board meeting that New Mexico suffers from a shortage of Level 4 operators.<\/p>\n<p>\u201cIt\u2019s not a market where there are a lot of water and wastewater operators in the state. It\u2019s not a glamorous technology,\u201d Lopez said. Himmelberger concurred, saying, \u201cIt\u2019s huge problem nationwide. There is a huge operator shortage of people wanting to get into it.\u201d The SWEFC director, who has been with her organization since 1994 and has\u00a0a background in wastewater and water engineering, warned that the operator shortage is likely to get worse in the coming years when \u201cThe Silver Tsunami,\u201d or the graying of the operator workforce, hits full force.<\/p>\n<p>\u201cThey talk about it at the federal level, at the EPA, and at the American Water Works\u00a0 Association,\u201d Himmelberger added. Aggravating the trained operator deficit is the higher pay offered Level 4 certification holders by the oil and gas industry, Lopez said, recalling for example how four or five operators were snagged from Las Cruces for jobs in the Carlsbad area in Southeastern New Mexico.<\/p>\n<p>In an effort to curb the shortage, Do\u00f1a Ana County Community College has a two-year associate water technology program, Lopez said.\u00a0 Under current arrangements, the county government controls the hiring for CRRUA staff. As of July 20, Do\u00f1a Ana County\u2019s website listed three openings for CRRUA water and wastewater operators. Paying from a low of $13.24 to a high of 24.68 per hour, depending on the position and the experience, the jobs require knowledge of chemistry, biological processes, assorted government regulations, and the appropriate certifications and educational background; previous experience ranging from two to five years is a must.<\/p>\n<p>So far, the SWEFC assessment has not been posted on CRRUA\u2019s website or otherwise made widely available to the public. Santa Teresa resident Paul Maxwell, whose independent tests of water in his community and in Sunland Park shed light on the arsenic problem back in the spring, said an important report on a public utility should be out in the daylight for all to see.<\/p>\n<p>\u201cThey should make it public and they should have a public forum to discuss it,\u201d Maxwell said. \u201cI think it should be one of the primary items on their agenda. I\u2019ve seen nothing in public or conversations with the (CRRUA) board as to how they will address it. They are treating it as a big secret.\u201d<\/p>\n<p>The next CRRUA board meeting, which is open to the public and includes a public comment session, is scheduled for <span class=\"aBn\" data-term=\"goog_651414518\"><span class=\"aQJ\">4 p.m.<\/span><\/span> on <span class=\"aBn\" data-term=\"goog_651414519\"><span class=\"aQJ\">Wednesday, July 27<\/span><\/span>, at the utility\u2019s headquarters located at <a href=\"https:\/\/www.google.com\/maps\/place\/4950+McNutt+Rd,+Santa+Teresa,+NM+88008\/data=!4m2!3m1!1s0x86ddf97999589673:0x8344b2cb43dba11a?sa=X&amp;ved=0ahUKEwjtpva36o3OAhVB0oMKHc52BEAQ8gEIGzAA\" target=\"_blank\">4950 McNutt Road<\/a> in Sunland Park.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The assessment was a critical portrait of a public utility entrusted with delivering safe drinking water to an estimated 21,000 people and performing competent wastewater treatment and disposal services that impact the Rio Grande, which is shared by the U.S. and Mexico.<\/p>\n","protected":false},"author":2732,"featured_media":166782,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[140,147,167,277],"class_list":["post-171447","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-and-analysis","tag-border-and-immigration","tag-environment","tag-sunland-park","tag-water"],"_links":{"self":[{"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/posts\/171447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/users\/2732"}],"replies":[{"embeddable":true,"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/comments?post=171447"}],"version-history":[{"count":0,"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/posts\/171447\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/media\/166782"}],"wp:attachment":[{"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/media?parent=171447"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/categories?post=171447"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nmpolitics.net\/index\/wp-json\/wp\/v2\/tags?post=171447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}